Quality:
Competitive Advantage for the Global Leadership
Subir
Chowdhury delivered a thought provoking
keynote address on acquiring quality
as a competitive advantage for the global
leadership at the 35th IFTDO
World Conference & Exhibition in
Kuala Lumpur, Malyasia.
Subir Chowdhury recognized by
Congressman Thaddeus McCotter at Capitol
Hill on March 15-16, 2006
After
distributing The Ice Cream Maker
to all Members of Congress (House and
Senate) earlier this year, Dr. Subir
Chowdhury was invited to Washington
for formal recognition on the House
Floor by Congressman Thaddeus McCotter.
There was also a reception held in honor
of Dr. Chowdhury at The Library of Congress,
Member’s Reading Room, where Congressional
Members, staff members and guests spoke
with Dr. Chowdhury about giving meaning
to the phrase “made in America”.
Dr. Chowdhury also met with the Assistant
Secretary of Commerce, Mr. Al Frink,
regarding quality in America. This discussion
revolved around and how to make America
more competitive by instilling quality
in everything we do regardless if we
work in education government, private
or public sector, small or large
Subir Chowdhury with Congresswoman
Virginia Foxx of North Carolina
businesses. Future meetings were discussed
along with an invitation to speak at
a special Commerce Department event
later this year.
Click
here to view the video
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The
Ice Cream Maker has been distributed
to all member of Congress
Quality Guru Invited to Washington
D.C. with a sense of urgency: Wake
up America, China and India are eating
our lunch!
Bestseller
#1 in daily bestseller list, 800ceoread.com
The Ice Cream Maker
was earlier chosen for 800ceoread.com's recommended
reading series called "Jack Covert Selects".
Each month the portal president Jack Covert
reviews some of the best new business books
recently released.
Jack Covert's review in September
2005:
Quality: something of which I have always
been a huge fan. Now, I'm not talking about
the number crunchers' version of quality.
I'm talking about the human kind of quality—that
of customer service and care. Service America
and Moments of Truth are books I read years
ago. They helped me understand how to build
a customer-centric company, long before that
word (customer-centric) even existed.
Subir Chowdhury, author of a few Six Sigma
books, has written the perfect primer for
people that need a refresher course or are
merely wondering why their business seems
to be stagnating. We all have customers whether
we are retail merchants, manufacturers, teachers
or bureaucrats.
At 100 pages long, this book is the story
of a guy who runs an ice cream company, hence
the title (clever folks, these authors). The
guru—all fables seem to have gurus—is a friend
of the ice cream guy and he leads our character
through the stages of implementing quality
processes that will improve his product and,
therefore, save the plant from closure. The
author uses LEOSM as the acronym
for the keys to understanding and implementing
quality. "L" is Listen to both your
internal and external customers. "E"
is Enrich your business with innovative ideas
and "O" is Optimize what you are
doing as in striving for perfection. Some
of the other treasures from the book are:
"'The bottom line is that quality is
defined by the customer.' The only way that
will happen is when we listen to our customers…When
a customer requested a certain product or
service, it must do what it is expect to do.
It must 'Perform as Promised…' The third customer
need is what we think of as 'excitement,'
giving the customer that extra something that
gets their attention, that delights them,
and makes your product or service stand out."
This is a book I have given to people on
my staff and we will be using to implement
some changes in the future. This will be an
important part in 8cr's future plans. Pick
it up and learn.
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That
sweet obsession
Subir Chowdhury is here with his latest book,
The Ice Cream Maker --- another best
seller in the world of management, in the sphere
of quality promotion, in the realms of positive
thinking.
