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The
secret of LEOSM
“We
see our customers as invited guests
to a party, and we are the hosts. It's
our job every day to make every important
aspect of the customer experience a
little bit better." |
Jeff
Bezos
Amazon.com founder |
Smart and demanding customers, stiff competition,
desultory workforce – and you are still
stuck to your age-old strategy? Sounds tragic.
If you are looking for the right kind of stimuli
to boost your sagging morale, The
Ice Cream Maker will show you the
way.
If you want to forge ever-lasting connections
with your customers, there’s only one
way out – provide them high quality
products and services. As most customers have
several different needs, who’s going
to decide the yardstick for quality? Instead
of just pondering over “brilliant ideas”
yourself, ask your customers what they want.
That is how the smartest business people do
it. The right blending of customer suggestions
and a motivated workforce can do the trick
to get ahead of your competitors. The LEOSM
concept of The Ice Cream Maker shows how you
can motivate your employees and churn the
best out of them. Ultimately, that is the
cornerstone of quality.
LEOSM is the acronym for listen, enrich,
optimize.
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Listen more closely to your customers
or clients – both internal and
external. |
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Find out their needs, i.e. what they
exactly want. |
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Listen to them about the strengths
and weaknesses of your present product
and work on the latter. |
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Respond to your customers by incorporating
their suggestions. |
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Enrich their experience with your
organization. |
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Believe in consistency and continual
development. |
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Strive and plan for perfection
from the very beginning and make it
a tangible goal. |
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