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The Ice Cream Maker is an intriguing
story of Peter Delvecchio, the beleaguered
Plant Manager of Dairy Cream, an ice cream
manufacturing company. Dairy Cream is on the
verge of closure with its sales at nadir.
Peter reaches out to his former neighbor Mike
McMaster of Natural Foods, who has a talismanic
influence on him. Based on an engaging dialogue
between Peter and Mike, internationally renowned
management and quality strategist and best
selling author Subir Chowdhury has revealed
how Mike guides Peter to enable Dairy Cream
to rise from the ashes like a Phoenix, using
the LEOSM concept - Listen, Enrich, and Optimize.
This concept drives home the point of building
quality in every aspect of the organizational
culture, for businesses to become leading
players in the global market and retain their
position. In an easy to read and understand
approach, Chowdhury gives an in-depth insight
of quality leadership.
Excerpt
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